Last updated: 22 September 2026
Our commitment to your privacy
This privacy policy explains how Nation Packers And Movers ("we", "us", "our"), with its office at LDA Market, P-22, 3, Vastu Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010, collects, uses, stores and protects personal information when you visit nationpackers.com, submit an enquiry or review, call us, or message us on WhatsApp. We follow the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, as applicable.
Information we collect
- Contact details: name, mobile number and email address you share in forms, calls or messages.
- Move details: pickup and drop addresses, moving date, home size, list of goods and any special instructions.
- Vehicle details: registration, insurance and ID copies when you book car or bike transport.
- Reviews: your name, city, rating and comments when you submit a testimonial.
- Technical data: IP address, browser type, device, pages visited and time on site, collected through server logs and analytics tools.
How we use your information
- To respond to your enquiry and prepare a moving quote
- To plan, carry out and follow up on your move, including survey, packing, transport and delivery
- To share updates about your consignment by call, SMS, email or WhatsApp
- To issue invoices, receipts and insurance documents
- To publish approved reviews on our website, showing only your name and city
- To improve our website and services and prevent spam or fraud
We do not sell, rent or trade your personal information.
Sharing of information
We share only what is necessary with: our own staff and drivers handling your move; insurance providers if you choose transit insurance; payment processors and banks; and government authorities when legally required. Any service provider we use must keep your data confidential.
Cookies and analytics
Our website may use cookies and similar technologies to remember preferences, such as whether you have already seen the enquiry popup, and to understand how visitors use the site. You can disable cookies in your browser settings; the site will still work.
How long we keep data
Enquiry data is kept for up to 24 months. Booking, invoice and insurance records are kept for as long as required by tax and legal rules. You may ask us to delete your data earlier where the law allows.
How we protect data
Our website uses HTTPS encryption. Access to customer information is restricted to staff who need it. Physical documents are stored securely at our office. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.
Your rights
You can ask to access, correct or delete your personal data, withdraw consent for messages, or raise a grievance. Email info@nationpackers.com or call +91 88810 00300. We respond within 30 days.
WhatsApp, calls and messages
When you contact us on WhatsApp or by phone, we use your number only to discuss your move, share quotes and send updates about your consignment. We may keep photos or videos you send of your home for preparing the quote and the inventory. You can ask us to stop messaging you at any time by replying "STOP" or telling our team.
Children's privacy
Our services are meant for adults. We do not knowingly collect personal data from anyone under 18.
Enquiry form backups
When you submit a form on our website, a copy of your enquiry is stored securely on our web server in a folder that is not publicly accessible. This backup makes sure your request is not lost if an email fails to deliver. These records are deleted according to the retention period above.
Third-party links
Our website links to Google Maps, WhatsApp and other services. Their own privacy policies apply when you use them.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with the updated date.
Grievance officer and contact
Nation Packers And Movers
LDA Market, P-22, 3, Vastu Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010
Email: info@nationpackers.com
Phone: +91 88810 00300, +91 94516 03377
